New onlne warranty cards activation portal< Elenco News
We’re setting up a new warranty cards activation system for FPT engines. We’re now performing the final tests and, starting from autumn 2019 the system will be active and available for all of you.
With this new system the warranty cards activation will be managed online through our website. The activation requests you will upload will be evaluated by our Service Dept. and then forwarded to FPT.
What will change?
We will eliminate the cards paper versions and you will be able to manage autonomously the warranty cards activation for the engines purchased by Bimotor every time you will start them up. You will always have the possibility to download the warranty card pdf version directly from our website, as well as the warranty conditions and the AX03 annex. All the information required to activate the warranty cards will be the same as today, just summed up in a simple online form.
How to use the new system?
You will only need to access and register to our website. Once received the login credentials, in the Reserved Area you will be able to access the ONLINE WARRANTIES Section, in which you will find the updated situation of all your purchased engines serial number per serial number, and their warranty cards activation status. In this Section you will also have the possibility to activate a warranty card.
In order to comply with the strict conditions imposed by FPT, the golden rules you will have to respect will remain the same:
- Cards activation within 15 months from Bimotor invoice date, under penalty of loss of the warranty.
- Cards activation within 30 days from the engine start-up date and consequent transmission of the information concerning the final user (name/company name and address).
What it will happen if I don’t remember to activate the warranty card?
Well, it will not happen so often, because the system has been conceived to send you reminds on a regular basis to one or more email addresses you will insert on our website with all the updated situation of the warranty cards: activated / to handle / expired.
It will be an easy to use system?
The user interface is very intuitive and the user will have the possibility to navigate in 4 languages: Italian / English / French / Spanish.
When the new system will be ready? Will I receive any communication about the launch?
Bimotor will communicate you in advance the portal launch date, so that you can create your own user and start using the online warranty cards activation. In the Reserved Area, the portal User Guide is already available in 4 languages.